“Anybody who is in a leadership position will agree that the challenge of ensuring a high level of employee engagement is indeed a formidable one. This is particularly true in South Africa due to the consequences of our political history and cultural diversity. Against this backdrop Tracey Swanepoel’s book can only be welcomed as it provides fresh and valuable perspectives on and insights into the art and science of effective leadership. In an entertaining and practical way she outlines the path to be followed to ensure that team members volunteer their intelligence, energy, engagement and commitment. I found reading the book an inspirational and rewarding experience, and recommend it with confidence and enthusiasm.”